COOKIE POLICY

Our Privacy Policy explains what personal information we collect about you, how we use, store and share it, and your rights and choices concerning that information. This Cookie Policy explains more about how Sanrio Southeast Asia uses cookies and similar technologies on our website, and the choices available to you regarding their use. Where any information collected through cookies qualifies as personal data, our Privacy Policy applies to the collection, use, storage and transmission of such personal data.

Cookies are small data files which are stored on your browser or device, and may be served by the company that operates the website you are visiting or by other companies such as third party analytics providers. Cookies allow web applications to respond to you as an individual, and the web applications can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your settings and preferences, such as your language preference.

We use the following types of cookies:

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable you to navigate the website and use its features, such as accessing secure areas.
  • Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and any error messages received. This helps us improve the website’s performance and user experience. 
  • Functionality Cookies: These cookies allow the website to remember choices you make, such as your language preference and region, to provide a more personalised experience.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.
  • Flash Cookies: These are used to store your preferences and track your use of our website. Unlike regular cookies, Flash cookies are stored in different parts of your device and are not managed through your web browser.

We use cookies to recognize you when you visit our website, to provide personalised content and advertisements, and to collect information about how visitors use our website such as the number of visits and which features or pages are popular. This allows us to analyse data about website traffic which help us to understand and improve our website and services. Cookies in no way gives us access to your device or any information about you, other than the data you choose to share with us.

We may also use various third-party cookies to report usage statistics of the website, deliver advertisements on and through the website, and so on. Third-party cookies are set by a domain other than the one you are visiting. These third-party providers may include analytics providers, advertisers and social media platforms. While we strive to partner with trusted third parties, we do not have control over their cookie policies. We encourage you to review the privacy and cookie policies of these third parties to understand how they collect, use, and share your information.

Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies. By clicking “Accept Cookies”, or by continuing to use our website without changing your settings, you consent to our use of cookies as set out in this Cookie Policy. You can modify your browser settings to decline cookies or alert you when a cookie is being set. For more information, refer to the “Help” section of your browser. Flash cookies are managed differently from regular cookies. You can manage Flash cookies by visiting the Adobe Flash Player settings page. If you choose to disable cookies, some of the features on our website may not function properly, and this may prevent you from taking full advantage of our website.

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we use cookies. Your continued use of our website following the posting of changes to this policy will mean you accept those changes.

PRIVACY POLICY

This Privacy Policy governs this website and online services owned and operated by Sanrio Southeast Asia (“SSEA Site”). By accessing the SSEA Site, you are consenting to this Privacy Policy. This Privacy Policy describes what information the SSEA Site collects from users when they visit the SSEA Site, how such information is used and stored, when such information may be disclosed to third parties, how users can control the use and disclosure of collected information, and how information is protected.

We are committed to protecting your privacy and ensuring that your personal data is collected, used and stored in compliance with the Personal Data Protection Act 2012, as well as other applicable Singapore data privacy directives and regulations. Younger visitors should always check with their parents or guardians before entering information on any website and we encourage families to discuss their household guidelines regarding the online sharing of personal information.

Information Collection and Use
We may request or collect certain information when you visit the SSEA Site. However, visitors are required to share only the information that is reasonably necessary to participate in the particular activity.

I.        Registration Information 

The information required to register may include: (a) birth date; (b) gender; (c) country; (d) city/ province; (e) zip code; (f) name, username and password; (g) wireless telephone number; (h) email address; and (i) other profile information such as communications preferences, and interests. If you are under the legal age of consent for your country, we strongly recommend that you seek your parents’ permission before registering. 

Registration information is used to: (a) enable visitors to take advantage of site offerings; (b) respond to visitor’s requests for products, services and information; (c) serve appropriate material;  (d) customize the content you see when you visit the SSEA Site; and (e) send visitors email newsletters and promotions (with the option to unsubscribe at any time).

II.       Social Platform Registrations and Social Media Plugins

The SSEA Site permits or requires you to register or log into your account via a social networking platform such as Facebook Connect, or permits you to use social media plugins such as the Facebook “Like” or Google “+1” buttons. When you use these social networking platforms and plugins, your username and password for the services and other information available about you or collected from you on these services may be shared with us.

When you use social networking platforms and plugins, you share your information with them and their privacy policy applies to their collection, use and disclosure of such information. In addition, they may be able to collect information about you, including your activity on the SSEA Site, and they may notify your connections on the social networking platform about your use of the SSEA Site. Such services may also employ unique identifiers which allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising to you. Please note that their privacy policies may be different from our own and we encourage you to read them.

III.      Computer Information Collected by Us 

When visitors come to the SSEA Site, we automatically collect certain information from their computers or mobile devices, such as the type of computer operating system, the visitor’s IP address, the web browser, UDID (for mobile devices), information about the websites visited before and after visiting the SSEA Site, the advertisements viewed and links clicked on within the SSEA Site, interactions with e‐mail messages sent by the SSEA Site, information collected through the use of unique identifiers such as cookies (see below), information regarding the internet service provider, and other standard server log information (“Computer Information”). 

We may use cookies (i.e., text files that help store user preferences and activity), web beacons (i.e., small pieces of code used to collect advertising data, such as counting page views, promotion views or advertising responses), or similar tracking technologies on the SSEA Site (collectively, “Tracking Technologies”) to collect Computer Information automatically as you browse the SSEA Site and the web. You can manage your cookie preferences through your browser settings.

By visiting the SSEA Site, whether as a registered user or otherwise, you acknowledge, understand and agree that you are giving us your consent to track your activities and your use of the SSEA Site through these Tracking Technologies and identifiers and that we may use Tracking Technologies in the emails we send to you.

You have the following options with respect to the Tracking Technologies set by the SSEA Site:

    • You can prevent the use of certain Tracking Technologies (other than Flash cookies) by using the “Delete existing Tracking Technologies” or “Disable future Tracking Technologies” controls in your web browser. Additional information on deleting or disabling most Tracking Technologies may be available through your browser’s support feature (refer to the “Help” section of your browser for more information).
    • You may be able to have the device you use to access the SSEA Site warn you each time a cookie or most other Tracking Technologies is being set (other than Flash cookies), or you can choose to turn off such warnings. This is done through your browser on the device you use to access the SSEA Site. Additional information on warnings and removal of warnings may be available through your browser’s support feature.

Please note that deleting, rejecting, disabling or turning off Tracking Technologies through the above options will not remove Flash cookies. 

Please be aware that certain areas and features of SSEA Site can only be accessed in conjunction with Tracking Technologies, and that disabling Tracking Technologies might prevent you from accessing such content.

IV.      Computer Information Collected By Others 

SSEA Site uses a variety of third‐party traffic measurement service providers, marketing analytics service providers, and other third‐party service providers (collectively, “Third Party Service Providers”) to, for example, measure and analyse traffic on the SSEA Site (“Targeting Services”). These Targeting Services enable us to deliver content for products and services that may interest you based on your visits to the SSEA Site and other websites you have visited. 

These Third Party Service Providers do not have access to Tracking Technologies set by the SSEA Site except to the extent necessary to provide services to the SSEA Site. The Third Party Service Providers may themselves set and access their own Tracking Technologies on your device if you choose to have Tracking Technologies enabled in your browser (or, for Flash cookies, if you have not removed them) and/or they may otherwise have access to Other Information about you. In addition, Third Party Service Providers may collect aggregate log data separately and independently from what the SSEA Site collect.

You should be aware that different rules might apply to the collection, use or disclosure of your information by third parties in connection with their advertisements, promotions and other websites you encounter on the internet. The use of such technology by these third parties is within their control and not the SSEA Site. Even if we have a relationship with the third party, we do not control those sites or their policies and practices regarding your information and this Privacy Policy does not cover any use of information that they may collect from you. We encourage you to research and direct any of your questions in this regard to these third parties. Use of a third party’s Tracking Technology is subject to their own privacy policies.

With respect to the Tracking Technologies set by Third Party Service Providers and advertisers (and outside the control of the SSEA Site), you have the following options:

    • You can opt‐out of the use of information for these advertising purposes by the Third Party Service Provider by using those Third Party Service Providers’ opt‐out tools. The opt‐out tools are “cookie based.” This means that the tools rely on cookies to remember your choices with respect to the use of your information by the parties that offer you those choices. If you opt‐out but then use the controls in your browser to delete all Tracking Technologies, you may have to opt‐out again, a second time, in order to re‐establish your opt‐out preferences.
    • Opt‐outs are browser‐specific. This means, for example, that if you opt-out while using Internet Explorer 9, this choice will not affect the collection of information collected by Tracking Technologies when you use Mozilla Firefox on the same device. It also means that opting out on one (1) device will not affect the collection of information by Tracking Technologies on other devices you may use to access the SSEA Site.
    • You also can prevent the use of certain Tracking Technologies (other than Flash cookies) on a particular device by using the “Delete existing Tracking Technologies” or “Disable future Tracking Technologies” controls in your web browser. Additional information on deleting or disabling most Tracking Technologies may be available through your browser’s support feature (refer to the “Help” section of your browser for more information).
    • You may be able to set the device you use to access the SSEA Site warn you each time a cookie or most other Tracking Technologies is being set (other than Flash cookies), or you can choose to turn off such warnings. This is done through your browser on the device you use to access the SSEA Site. Additional information on warnings and removal of warnings may be available through your browser’s support feature. Opting‐out of, deleting, rejecting, disabling or turning off Third Party Service Providers’ Tracking Technologies does not mean that you will no longer receive online ads.

Opting‐out of, deleting, rejecting, disabling or turning off Third Party Service Providers’ Tracking Technologies only means that such ads will no longer be tailored to your specific viewing habits or interests, but you will continue to see ads on the SSEA Site. Please note that the use and storage of Flash cookies typically cannot be controlled through your browser. 

V.        Electronic Newsletters

Visitors can provide their email addresses to receive email newsletters and promotions from Sanrio Southeast Asia. Visitors may change their preferences regarding emails at any time through the unsubscribe link in the newsletters or by logging into and changing the preferences for their account on the SSEA Site. If you are under the legal age of consent for your country, we strongly recommend that you seek your parents’ permission before signing up to receive newsletters from us.

VI.        Geolocation Information

We may collect and store information about your precise geographic location if you enable your computer or mobile device to send us location information. You may be able to change the settings on your computer or mobile device to prevent it from providing us with such information. We use this information, for example, to enable visitors to take advantage of SSEA Site offerings, respond to visitor’s requests for products, services and information, customize the content visitors see when visiting the SSEA Site and to offer visitors products or services that we believe may be of interest to our visitors.

VII.        Other Data Collection and Use

We collect search query information when visitors search for information on the SSEA Site. We also collect information from visitors when they contact us with questions and comments.

We may use this information, along with any of the other information described above, to: (a) analyse
use of the SSEA Site and understand and improve our service offerings; (b) prevent potentially prohibited or illegal activities; and (c) for any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

For the purposes stated in the preceding paragraph, we also may combine information collected through the SSEA Site with information we collect from other sources (e.g., social media integration services), other Sanrio Group of companies’ sites, offline records or publicly available information. It is your responsibility to provide complete and accurate information and to keep such information up to date. While we make reasonable efforts to ensure the accuracy and completeness of the data, we are not responsible for any problem or liability arising from your failure to do so.

 

Disclosure To Third Parties

We may share your information with third parties for the limited purposes described below. In Singapore, parents of children under the age of consent have the option of consenting to the collection
and use of their child’s personal information without consenting to the disclosure of that information to certain third parties.

I.        Law Enforcement and Safety

You acknowledge, consent and agree to the extent legally permissible in this jurisdiction to allow us to access, preserve, and/or disclose the information we collect and/or content you provide to us to a law enforcement agency or other third parties if required to do so by law or with a good faith belief that such access, preservation, or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the Terms of Use of the SSEA Site; (c) respond to claims that the content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property, or personal safety of the owners of the SSEA Site, any user of the SSEA Site, a third party or the general public. We also may disclose user information whenever we believe disclosure is necessary to limit our legal liability, to protect or defend our rights or property, or protect the safety, rights, or property of others.

II.       Agents

Information collected through the SSEA Site may be transferred, disclosed or shared with third parties engaged by us to handle and deliver certain activities, such as newsletters, and to perform other technical and processing functions, such as sending postal mail and email, maintaining data integrity, programming operations, user services or technology services. We may provide these third parties information collected as needed to perform their functions, but they are prohibited from using it for other purposes and specifically agree to maintain the confidentiality of such information. Some of these agents may request additional information during the course of offering their services. Before you provide additional information to third party agents, we encourage visitors to review their privacy policies and information collection practices.

III.      Third Parties/Advertisers

SSEA Site may partner with third parties (other than third party agents) to provide you with additional content, products, or services that we believe may be of interest. For example, we may partner with a greeting card company, software manufacturer, or social media plugin provider to offer you electronic cards, or social networking, functionalities. These partners operate websites and services that are separate and independent from the SSEA Site and, accordingly, may have their own privacy policies. If you consent or register with any one (1) of our partners, that means you grant the SSEA Site permission to give your registration and other information, including e‐mail address, to that third party.

In addition, Third Party Service Providers may use their own Tracking Technologies to gather information about you. Please see Section IV above titled “Computer Information Collected By Others” for more detailed information regarding such use of Tracking Technologies.

IV.        Co‐Branded Sites and Features

The SSEA Site may from time to time offer co‐branded services and features, such as events and promotions that we put together with another company (“Co‐Branded Partner”). Such services may be hosted on the SSEA Site and/or our Co‐Branded Partner’s website. We may share your information with our Co‐Branded Partner and your voluntary use of or participation in a co‐branded service or feature means that you opt‐in and affirmatively consent to both the SSEA Site and our Co‐Branded Partner collecting and using the information you provided during registration and/or in connection with the specific co‐branded feature for fulfilment, marketing or administrative purposes. If you wish to opt-out of a Co‐Branded Partner’s future use of your information for marketing purposes, you will need to contact the Co‐Branded Partner directly. The Co‐Branded Partner will be identified on the co‐branded feature or service.

V.        Sanrio and Other Affiliated Businesses

The SSEA Site is part of the Sanrio Group of companies. Where permitted by law, we may share information we collect about you within the Sanrio Group of companies’ websites and other affiliated businesses so that we can, for example, provide you with information about products and services that might interest you.

VI.       With Your Consent

We may otherwise disclose your information pursuant to your consent.

 

International Transfer

The SSEA Site is designed for and targeted to Singapore and South East Asian audiences and is governed by and operated in accordance with the laws of Singapore. We make no representation that
the SSEA Site is operated in accordance with the laws or regulations of, or governed by, other countries. By participating in activities on the SSEA Site, you certify that you meet the age and other eligibility requirements for the SSEA Site as set forth in the Terms of Use Agreement. If you do not meet the age and other eligibility requirements please discontinue using the SSEA Site immediately as your continued use of the SSEA Site indicates that you are agreeing to the collection, use, disclosure, management and storage of your Information as described in this Privacy Policy.

Please be aware that by providing us with personal information, you understand and agree that: (a) due to our international operations, your personal information may be transferred to and stored on servers located outside your resident jurisdiction; (b) to the extent you are a resident of a country other than Singapore, you consent to the transfer of such data to Singapore for processing by our affiliates in accordance with this Privacy Policy; and (c) the Privacy Policy and the collection of information pursuant to the Privacy Policy shall be governed by and construed in accordance with the laws of Singapore (including but not limited to the Personal Data Protection Act 2012), without giving effect to any principles of conflicts of law.

If you do not consent to the terms of this Privacy Policy, please do not use the SSEA Site because your use of the Site represents your consent. If you have already provided personal information, please contact us about how you would like us to handle such information.

Security, Storage and Retention of Information

The SSEA Site maintains reasonable technical and organizational steps to help ensure that information collected is secure, including limiting the number of people who have physical access to our database servers and use of electronic security systems and password protections which guard against unauthorized access. We limit access to visitor’s information to employees and contractors who are authorized for the proper handling of such information, and any employee found violating our standards of security and confidentiality will be subject to our disciplinary processes. We also take reasonable steps to help make sure our third party agents protect the security of your personal information. However, as with most internet sites or services, it is possible that third parties may unlawfully access such personal information through a number of means despite our efforts.

Information collected at the SSEA Site will not be stored for longer than is necessary for the purposes described in this Privacy Policy, or to otherwise meet legal requirements.

 

Accessing and Correcting Information; Termination of Wireless Services

 

I.        Reviewing Your Information

You have the right to access, update and correct factual inaccuracies in personally identifiable information that we collect online at the SSEA Site, subject to certain exceptions. To do so, you should log into your account. To help protect your privacy and the security of your personally identifiable information, we will take reasonable steps to verify your identity before granting access. 

You may also at any time withdraw any consent given or deemed to have been given in respect of the collection, use or disclosure of your personal information. Please note that such withdrawal of consent may result in (i) us being unable to provide, or continue providing, certain services to you, (ii) you being disqualified from receiving certain benefits, or (iii) any other specific consequences communicated to you upon receipt of your withdrawal notice. The withdrawal of consent will take effect within thirty (30) business days from the day we receive your withdrawal notice.

II.        Parental Access

Parents/guardians of children under the age of thirteen (13) can print out and mail us a signed form that allows them to review any personally identifiable information collected about their child, have this information deleted, and/or request that there be no further collection or use of their child’s personally identifiable information.

Anyone requesting personally identifiable information about a child and to ensure that the person is in fact the child’s parent or legal guardian.

 

Links To Third Parties

The SSEA Site may contain links to other sites, including those of sponsors, advertisers, social networking platforms, and survey companies. These other websites are governed by their own privacy policies or information collection practices, which may be substantially different from ours. We encourage visitors to other websites to review the privacy policies and information collection practices
of those websites.

Your Right to Request Personal Data

The Singapore Personal Data Protection Act 2012 permit our visitors who are domiciled in Singapore to request certain information regarding our retention and disclosure of their personal data. To make such a request, please send an email to the following email addresses, or you may contact us via regular mail at the following office:

Email:       hello@sanrio-sea.com 
Address:  Sanrio Southeast Asia Data Protection Officer
                  c/o Sanrio Southeast Asia Pte. Ltd.
                  3 Fraser Street
                  DUO Tower #08-21
                  Singapore 189352

This document is the sole statement of the SSEA Site’s Privacy Policy and no summary, restatement or other version thereof, or other privacy statement or policy, in any form, including, without limitation, machine‐generated, is valid. In interpreting this Agreement, the English version governs the interpretation and meaning of the obligation set forth herein. To the extent there is an ambiguity or conflict with the Privacy Policy in other languages, the Privacy Policy in English governs.

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this Privacy Policy will be posted on this page. Your continued use of the SSEA Site following the posting of changes to this Privacy Policy will mean you accept those changes.